Terms and Conditions
A copy of the terms and conditions will be included within your contract. You will be required to sign and return the contract to Your Virtual Sidekick for our files, prior to work commencement. By signing you are indicating your acceptance of the terms and conditions.
1. Before work can commence on the clients behalf, Your Virtual Sidekick requires a signed contract. The contract will outline the work required, timescale and price agreed. If the client’s original requirements change, Your Virtual Sidekick reserves the right after discussion with the client to amend the original quotation.
2. New clients will be required to pay upfront for any services provided by Your Virtual Sidekick.
3. Work can be accepted from the client by courier, hard copy or email attachment. Whilst every effort is made to ensure that all incoming and outgoing files, emails and memory sticks are scanned for viruses, no guarantee can be provided. It remains the final responsibility of the client to ensure that they have their own computer virus protection in place. All incoming emails and files will be scanned.
4. Your Virtual Sidekick will make every effort to protect data, but cannot be held responsible for any loss, damage or theft to data or equipment during transit to/from and within its premises. Back up copies can be made of client files and kept for a period of one year. After this time, the files will be deleted.
5. We reserve the right to reject any work, including work, which we believe to be unlawful or immoral.
6. All work carried out will be proofread; however final proofreading of the work is the responsibility of the client. Any errors must be reported within 2 days of receipt of completed work. Errors generated by Your Virtual Sidekick will be rectified free of charge but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.
7. The nature and content of the work will be kept confidential and not made known to anyone other than the client and its contractors without prior written permission. If required, a confidentiality agreement can be signed.
8. Under the terms of the Data Protection Act 1998 and GDPR, Your Virtual Sidekick may keep on record such information (e.g. contact details) as is necessary. All information will be deleted after two years for data protection.
9. Your Virtual Sidekick will not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly in connection with the performance or delivery of the contract and cannot accept any compensation claim that is the result of consequential loss to your business. By accepting these terms, you fully agree to indemnify us from any such claim. Our total liability arising out of this contract shall not exceed the value of the contract and we shall not be liable to you for any further loss.
10. Your Virtual Sidekick reserves the right to make changes to these Standard Terms. In the event of any changes the client will be notified.
11. These Terms & Conditions are to be governed by and complied in accordance with English Law whose Courts shall have exclusive jurisdiction.
Payment Terms
1. Payments can be made via bank transfer.
2. All prices quoted and invoiced are exclusive of VAT, of which is not applicable.
3. For new clients, both “retainer packages” and “Adhoc” must be paid for in advance on a month-by-month basis before any work can start. For established clients, payment terms of 14 days from invoice date will be applicable.
4. Invoices for “retainer packages” will be sent roughly 7 days prior to the end of the month.
5. If additional hours are required or additional expenses are incurred (postage, mileage, stationary etc) an invoice will be sent to the client after the work is complete.
6. No further work will be undertaken once an invoice becomes overdue.
7. In the event of a contract being terminated/cancelled, the client agrees to pay for all the work completed up to that point. If a retainer package has been supplied, the client must pay for all unused hours until the end of the agreement.
8. Your Virtual Sidekick reserves the right to charge interest at 5% per month on any overdue accounts.
9. The Client shall accept the Terms and Conditions of Business. Your Virtual Sidekick reserves the right to seek to recover from the “Client” all costs and expenses (including legal costs) incurred in the collection of any overdue amount, especially when assigned to Your Virtual Sidekick contracted debt collectors.